FREQUENTLY ASKED QUESTIONS
We believe this section will help you to find answers to some of the questions that concern you. If you don't see an answer to your question here, write us a message via email or Facebook. We will be happy to send you all necessary information.
Since we are a small family atelier, all orders are handled manually. Average processing time 1-2 working days.
How long does it take for my order to be processed?
All orders we sent by Czech Post. For orders in total amount of more than 1500 CZK we can also arrange a personal delivery in Prague.
What shipping methods are available?
What materials do you use to create jewelry?
All products are made using only high-quality beads of traditional bohemian (Czech) glass.
Why are your products called "designer jewelry"?
First of all, because the design of each piece of jewelry is unique and never repeats. Every product is a result of creative work of a professional. None of the works is made in more than one copy.
Is there any guarantee for your jewelry?
For each piece of jewelry we give a 3 months guarantee, so you can test it well and contact us if you find any problems in the jewelry that you've purchased. We always make jewelry as for ourselves, so quality is very important for us. Nevertheless, since it is a completely handmade product, there may be minor flaws. If you find any in our products, we will gladly repair them free of charge.
If I order the product, but after receiving it I will understand that I do not like it, is it possible to return it?
Within 14 days after receiving the goods, you have the right to return it or change it for another piece of jewelry. The main condition is that the goods should be returned in the same condition as they arrived.
How can I pay for my order?
For now bank transfer is the only payment method that we accept. Usually payments are received within 1-2 business days.
Can I see and try your jewelry in a physical store?
Unfortunately, now we do not have a physical store. Nevertheless, we often participate in various exhibitions, markets and similar events where you can check our works, try them on or even buy. Follow our Facebook page for particular dates and events.
If the jewelry I like is already sold, can I ask you to do the same?
Each piece of jewelry is unique, and it is impossible to repeat it exactly. Nevertheless, we can make for you a similar product, in a similar style and with a similar color scheme. Just email us and attach a link or a photo of the piece of jewelry that you liked.